Lodging a Complaint

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Who Can Lodge a Complaint
When to Lodge a Complaint Against an ABCFP Registrant
Acceptable and Unacceptable Complaints
How to Make a Formal Complaint

Who Can Lodge a Complaint?

Anyone can lodge a complaint against an ABCFP registrant.

Complaints generally are made by other ABCFP registrants or the public concerned about the competence or conduct of a forest professional registered with the ABCFP. Council also has the ability to lodge a complaint and has done so when made aware of a situation that it believed warranted referral to the complaint resolution process.

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When to Lodge a Complaint Against an ABCFP Registrant

If You are a Member of the Public

You are encouraged to lodge a complaint any time you have serious concerns about the conduct of a forest professional that you feel demands the attention of the profession. Read the question and answer document for the public for more information.

If You are an ABCFP Registrant
ABCFP registrants are expected to make efforts to resolve professional disagreements prior to lodging a formal complaint. There are a number of ways to address professional concerns and the Complaints Resolution Process is just one of them. Other methods are described in the Non-Discipline Professional Accountability Process. If these efforts are not successful, a complaint may be appropriate. Read the question and answer document for registrants  for more information.

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Acceptable Complaints

A complaint must:

1. Relate to a current or former registrant
2. Allege conduct or practice that would constitute:

a. Incompetent performance of services or duties undertaken by a registrant while engaged in the practice of professional forestry;
b. Professional misconduct;
c. Conduct unbecoming of a registrant*; or,
d. A breach of the Professional Governance Act or the ABCFP bylaws.

Unacceptable Complaints

A complaint may be declined if it is determined to:

  1. Be trivial, frivolous, vexatious, or made in bad faith, or constitutes an abuse of process;
  2. Be unrelated to a concern about the conduct or practice of a current or former registrant;
  3. Not allege misconduct or malpractice;
  4. Not include sufficient information or particulars to allow an investigation to proceed; or,
  5. Be more appropriately addressed by a different regulatory or administrative organization, agency, board or tribunal, or by the courts.

*Sec 1 of the PGA defines "conduct unbecoming a registrant" as conduct of a registrant that:

  1. Brings the regulatory body or its registrants into disrepute;
  2. Undermines the standards, methods or principles that are the foundation of the profession; or,
  3. Undermines the principle of holding paramount the safety, health and welfare of the public, including the protection of the environment and the promotion of health and safety in the workplace in the manner that reflects the stewardship of a given profession by each regulatory body.

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How to Make a Formal Complaint

Complaints must be made in writing using the Notice of Complaint Form. We encourage you to discuss your concern with the registrar and director of act compliance, before lodging a complaint to ensure that you meet all of the requirements and conditions.

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Notice of Complaint Form

Fill out the Notice of Complaint Form* and send it to registrar and director of act compliance to make a complaint. You should include as much detail as possible about the matter and include supporting documentation.

*To open: right click on link, choose 'save target as' or 'save link', save to your computer and then open from there.

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More Information

Contact complaints@abcfp.ca.

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