Lodging a Complaint FAQ for Public
Lodging a Complaint FAQs for the Public
Updated September 20, 2017
If your question isn't answered here, don't hesitate to contact ABCFP's registrar & director of act compliance.
How to Address Your Concerns Regarding the Conduct of a Forest Professional
Q: Who can lodge a complaint?
A: Any one who has concerns about the conduct of a forest professional may lodge a complaint with the Association of BC Forest Professionals (ABCFP). A person who lodges a complaint is referred to as the complainant.
Q: Why lodge a complaint?
A: To ensure that forest professionals are held accountable to our Code of Ethics and to ensure that we all act professionally and protect the public interest.
Q: When do I lodge a complaint?
A: At any time that you have concerns about the conduct of a forest professional that you believe are serious and demand the attention of the profession.
Q: Will my complaint be taken seriously?
A: The ABCFP is required by law to take all complaints seriously and to subject them to a rigorous process to ensure that our members are held to a high standard of professional ethics and behavior.
Q: How do I lodge a complaint?
A: A complaint must be submitted in writing and must include the particulars of the concerns. To lodge a complaint, complete the Notice of Complaint form available on the Lodge a Complaint page of the website.
Q: What will happen after I lodge my complaint?
A: Once a complaint is lodged, the ABCFP's registrar and director of act compliance will:
- review the complaint to determine if it meets the requirements for a complaint as set out in the Foresters Act.
- if the complaint is accepted, ABCFP will review the particulars, investigate, and hold a hearing into the conduct of the member(s) involved (subject member(s)).
The complainant will be informed all decisions and may participate in the hearing to determine the guilt or innocence of the subject member(s). More information about our complaint process is available on the Complaints and Discipline page of our website.
Q: What about confidentiality?
A: Complaints are kept confidential by the ABCFP until we make a decision that subject member is guilty of professional misconduct. Where circumstances are such that it is important to protect the identity of the complainant from the subject member, we will maintain this confidentiality as well.
Q: Do you publish names?
A: Our policy is that we will only publish names of members who are found guilty of professional misconduct. Name(s) of the person(s) lodging the complaint (complainant(s)) will not be published.
Q: May I review past complaints?
Download the Lodge a Complaint FAQ for the Public (PDF File, 142 KB).