Complaints Resolution Process


Ensures our members are held accountable for their professional competence and conduct.

In the process the registrar and director of act compliance reviews each complaint to make sure it meets the requirements for a complaint set out in the Foresters Act. If the complaint is accepted, it is forwarded to the complaints resolution committee which then selects the appropriate dispute resolution mechanism to resolve the complaint.

Appropriate complaint resolution mechanisms include:

  • negotiating a settlement between the parties
  • accepting admissions from a member
  • mediation
  • arbitration
  • fact finding
  • investigation
  • disciplinary hearings

Penalties and costs may be imposed if it is determined that the subject member has incompetently engaged in the practice of professional forestry; engaged in conduct unbecoming a member; or contravened the Foresters Act, the ABCFP Bylaws, or resolutions passed by council. These can be any combination of the following:

  • Reprimands
  • Placing conditions on the member's enrolment, registration or special permit
  • Temporary suspension of the member's enrolment, registration or special permit
  • Rescinding the member's enrolment, registration or special permit
  • Requiring the member to complete a remedial program to the satisfaction of the council or appear before a board of examiners appointed by the council and satisfy the board that the member is competent to engage in the practice of professional forestry
  • Written reasons for a determination about the conduct or competence of the member and an action taken against the member
  • Fines of up to $10,000
  • Orders for costs against the member

The process is described further in the Foresters Act and ABCFP Bylaws.

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